Shipping Policy

Domestic Shipping Policy

Shipment Processing Time:

  • All orders are processed within 1-2 business days.
  • Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking:

  • You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages:

  • Avelio is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We ship worldwide.

  • Shipping charges for your order will be calculated and displayed at checkout.
  • International shipments may be subject to import taxes, duties, and customs fees, which are levied once a shipment reaches your country. Avelio is not responsible for these additional charges.

Customs, Duties, and Taxes

  • Avelio is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns Policy

  • Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Additional Information

Delivery Issues:

  • If you encounter any issues with your delivery, please contact our customer service team at inquiriesavelio@gmail.com. We are here to help and ensure your satisfaction.

Contact Us:

  • For more information, questions, or concerns regarding our shipping policy, please contact us at:
    • Email: inquiriesavelio@gmail.com

Note: Be sure to replace placeholders like [Your Company Name], [Customer Service Email], [Customer Service Phone Number], and [Your Business Address] with your actual business information. This policy should also be reviewed periodically to ensure it remains up-to-date with any changes in your shipping processes or policies.